QVC Named Leader in Customer Experience by Forrester
For the third year, QVC has been named a leader in customer experience by the Forrester US Customer Experience Index, which reveals the companies that are in the top 5% of customer experience quality across industries in their regions.
The top 15 list for the 2017 Forrester US Customer Experience Index includes (in alphabetical order): BB&T, Cricket Wireless, Edward Jones, Etsy, The Hartford, Homewood Suites by Hilton, Lexus, MetroPCS Communications, Navy Federal Credit Union, Omni Hotels & Resorts, QVC, Regions Bank, USAA, The Vanguard Group, and Zappos.com.
Based on a survey of nearly 120,000 US online adult consumers, Forrester’s Customer Experience Index measures and ranks more than 300 US brands across 21 industries to identify how well a brand’s customer experience strengthens the loyalty of its customers.
Learn more about Forrester’s Customer Experience Index at https://go.forrester.com/data/cx-index/